Privacy Policy
Last updated 2 August 2026.
Who we are
South Coast Web Design provides web design, SEO, Google Ads, Facebook and Instagram advertising, graphic design, hosting, domain names and business IT support to businesses across the South Coast and Australia. You can reach us on (02) 4408 3106 or at hello@southcoastwebdesigner.com.au.
What we collect
We collect only what you give us. When you submit the enquiry form on this site that is your name, business name, phone number, email address, the services you ticked and anything you write in the message field. Our mail handler also records the page you submitted from, the referring page and your IP address, which we use to identify spam.
Why we collect it
To answer your enquiry, prepare a quote and deliver work you engage us for. We do not sell your information, we do not share it with third parties for marketing, and we do not add you to a mailing list because you asked for a quote.
Cookies and analytics
This site sets no advertising or tracking cookies of its own. If analytics are enabled we use them only to understand which pages are useful. Google reCAPTCHA may be loaded when you interact with the enquiry form, to block automated submissions, and its use is covered by the Google Privacy Policy and Terms of Service. Where advertising is running, measurement tools from Google and Meta may set cookies to record whether an ad led to an enquiry. Your browser can block or delete all of these and the site will still work.
How long we keep it
Enquiry emails are retained for as long as we may need them for the business relationship or to meet our record-keeping obligations. You can ask us to delete your details at any time.
Security
Enquiries are transmitted over an encrypted connection and sent to a business mailbox. Credentials for our mail handler are stored on the server, never in our source code.
Accessing or correcting your information
Email hello@southcoastwebdesigner.com.au, or call (02) 4408 3106, and we will tell you what we hold, correct anything wrong, or delete it. We respond to these requests within a reasonable time and at no cost.
Complaints
If you are not satisfied with how we have handled your information, contact us first so we can put it right, because most of it is a misunderstanding we can fix the same day. You may also take it to the Office of the Australian Information Commissioner at oaic.gov.au.
Changes
We update this policy when our practices change. The date at the top always shows the current version.